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Telecom tries to manage any faults before they happen, however there will be occasions when unexpected problems occur and could also take time to fix.
If you think there is a problem...
Check the Telecom Service Status for any issues
You can check the Telecom Service Status page to find out about any known problems on the Telecom network. Whether it's your broadband connection, mobile or home phone, or any other service you may have with us, we list all known problems here.
Get assistance from our Faults departments
Our Contact us page will help you the find who can best assist with your fault.
If you are unable to call use either the Online Faults form or email us with the details and we will call you back.
Include following information in your email: