Telecom Security Suite

Telecom Security Suite is a software package that provides security for your computers when you are online. It uses award-winning McAfee technology so you can surf, shop, download, and email with peace of mind.

Our free security tools:

  • Provide up to 5 FREE licenses per Telecom Broadband or Dial-up package (sorry not available on Telecom Mobile Broadband packages)
  • Help stop viruses, block spyware, stop hackers, improves PC performance and secures your identity.

Before you download and install - it is important to check that your computer meets the minimum requirements.

Operating System

  • Windows 8*
  • Windows 7*
  • Windows Vista SP1*
  • Windows XP SP3

    * 32- and 64-bit

System Requirements

  • 1 GHz processor
  • 512 MB RAM for XP
  • 2 GB RAM for Vista and Windows 7+
  • 500 MB of available free drive space
  • Internet connection

Browsers

  • Microsoft Internet Explorer 6.0 or later
  • Mozilla Firefox 2 or later
  • Google Chrome

Download Telecom Security Suite here

The initial download file is around 150MB and counts towards your monthly data or time allowance, please check the Broadband Usage Meter. The file can take up to 20 minutes to download on Broadband (depending on your connection speed) and may take more that 2 hours on a dial-up connection.

For a step-by-step guide, see our Security Suite Installation instructions.

If you have trouble installing or using the Telecom Security Suite - try the McAfee help website.

Telecom Security Suite works on computers running a Windows based operating system. For more details regarding system requirements, please see the about tab

Before installing Telecom Security Suite, ensure that you remove any other Antivirus programs beforehand.
You can check this by going to Control Panel and Add / Remove Programs.

It is also recommended that you Disable The Firewall before proceeding.


Install Telecom Security Suite

  1. Go to Premium Services
  2. Enter your Xtra Username and Password
  3. Click Download Now
  4. Click Visit McAfee to download the Telecom Security Suite components
  5. Click Next on the registration page
  6. Click Yes if your are prompted by a Security Information box
  7. Click Download
  8. Click I Agree if you accept the EULA
  9. Copy or make a note of your Serial Number and click Download
  10. Click Run in the following Security Boxes
  11. Enter your Serial Number when downloaded and click Next
  12. Select the Custom Option and Next
  13. Select the Components to install and Next
  14. Click Next if prompted to update your subscription details
  15. Click Restart
    • During the process, click Next if you get a UAC box in Windows 7 or Vista
  16. Select Send Anonymous Usage Information to McAfee if desired
  17. Click Next if prompted to Turn on Windows Firewall
  18. Click Finish

The Telecom Security Centre will now be installed and its icon will appear in the System tray.

How does the Security Suite help me keep my family safe online?

Can I install the Security Suite on more than one computer?

How can I start an Anti-virus Scan of my computer?

I want to Block or Unblock a particular program from accessing the internet, what can I do?

How often is my anti-virus software updated?
Regular updates occur up to every 4 hours when new viruses are detected by McAfee. On average the updates are 100 kb. Please remember that they will count towards your plan's monthly data or time allowance. See more information on the Security updates.

I have a new computer. Can I download the Telecom Security Suite again?
Yes, follow the guide to download and install on your new computer.

Is the Telecom Security Suite available on CD?
Sorry, no. So we know you are getting the most up to date version, it's only available online.

I am having problems removing my existing anti-virus or security software. Where can I get help?
If the standard method of uninstalling your existing security suite is unsuccessful, we recommend you visit the manufacturer's web site and search for an un-installation tool.

Some common security suites and their websites are:

How do I tell which Telecom Security Suite components I have installed?
Open the McAfee Security Center by double-clicking the M in the system tray. The four areas will be listed on the main page:

  • Realtime Scanning
  • Updates
  • Firewall
  • Subscription

Each area will have the status: On, Current or Active. The Security Center is also a compulsory component - it is installed by default. If the McAfee installer detects a third party firewall, the Telecom Security Suite firewall may not be installed.

How can I enable/disable the Real-Time Scanning or Firewall?
While we don't recommend turning the Scanning or Firewall off for any length of time, it is sometimes necessary if you are trouble-shooting your internet connection or email issues. See how to Enable/Disable your Real-Time Scanning and Firewall.

Is there any way I can control the sensitivity of the Firewall?
See setting the Level of Protection for the Firewall.

How do I uninstall the Telecom Security Suite
We highly recommend that you have some form of Antivirus protection on your computer. See how to uninstall from your computer.

For help with an error received when trying to download and/or install Telecom Security Suite, try the solutions below:

Downloading Errors
The user name and/or password are incorrect
  1. Check you are using the correct username. This is the first part of your @xtra email address e.g. username@xtra.co.nz.
  2. If you have forgotten your Xtra password, you can reset it using the forgotten your password? link on the right hand side of the Telecom Broadband and Dial up login page. Image
  3. If you are new to Telecom Broadband and would like to register for an Xtra username you can do this at our Xtra Registration page.
Postmaster error
We provide each of our Telecom customers with 5 free Telecom Security Suite licenses. This error is caused by already having 5 licenses in use.
Installation Errors
Incompatible program detected
This is caused by a firewall application such as Zonealarm, Avast or Norton Personal Firewall already installed on your computer. Telecom Security Suite comes with a firewall built in so your options are to:
  • Locate and uninstall your existing firewall (go to Add or Remove Programs on the Control Panel). We have instructions on How to enable or disable Windows Firewall
  • Continue to install Telecom Security Suite without the firewall.
    1. Click Skip to omit the Firewall component of the Telecom Security Suite install. If you see the message: Incompatible program skipped - Personal Firewall, click OK to continue
    2. Once it has been installed, the firewall may pop up alerts as the remaining parts of Telecom Security Suite attempt to access the Internet e.g.
      • McAfee network agent is trying to act as a server (Application macnasvc.exe)
      • McAfee Hackerwatch Service is trying to access the Internet
    3. Allow access to these Telecom Security Suite components
Not enough free space available
You need at least 500 MB of free space available on your Hard Drive to install Telecom Security Suite. To free up space, you can either
  • Delete or uninstall unwanted files or programs to increase available space (Delete files using Disk cleanup - Windows 7, Windows Vista, Windows XP) or
  • Choose to install Telecom Security Suite to a hard drive on your computer that has the available space. During the installation process you will be asked to choose a location to install Telecom Security Suite. You can change it from the Default setting to any available Hard Drive.

For step-by-step instructions on how to install, see the Install tab.

We also have instructions on uninstalling and reinstalling McAfee/Telecom Security Suite.

Telecom Security Suite keeps up to date by performing automatic updates. The Suite will check McAfee's server at regular intervals for updates to your virus protection, as long as you are connected to the internet.

Can I turn off automatic updates?
Yes, you can turn automatic updates off, but we strongly recommend you don't. If you want to change this setting (not recommended), follow the guide for configuring Automatic Updates. If your anti-virus software is not up to date, you will not have the full protection against the latest online threats.

Will downloading the updates for the Telecom Security Suite count towards my monthly data or time allowance?
Yes, as with all other Internet traffic, updates to the Telecom Security Suite will count towards your monthly data or time allowance.




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