Paying Your Telecom Bill


Telecom's bank details

We recommend

Direct Debit, phone or mobile banking because they are convenient, hassle free and do not incur a surcharge.

See how to setup, change, or cancel a payment option
Direct Debit
Automatically pay your account on the due date

Once set up, your monthly Telecom bill will be paid automatically from your bank account on the due date.

Amendments can be made to your direct debit payment up to two days before your due date. 

  • Never miss a payment
    Your payments will always be on time because we arrange with your bank to transfer the billed amount on your due date. Prompt payment helps you avoid Late Payment Fees.
  • It's easy to set up
    Once you've provided your bank account details to Telecom, your payments are automatically taken care of.

What if I can't afford it one month?
We appreciate that sometimes it might not suit you to pay your whole account on the due date. Contact us at least two days before your due date and we'll suspend your payment or change the amount to one that suits you giving you the freedom to pay us via another method.

The due date of my bill doesn't line up with when I have money in my bank account
Use our Change Bill Statement Date form to select which day of the month you would like to pay your bill.

Set Up

You need to have your bank account and Telecom account numbers handy when you sign up.

What happens next?

  • Your current bill will not be paid via direct debit. You will need to pay this bill as normal to avoid a Late Payment Fee
  • We will acknowledge the receipt of your direct debit authority by mail
  • We will contact your bank to set up the direct debit
  • The first page of your next statement will confirm payment via direct debit Image

Change

To make changes to your direct debit with Telecom: Contact us.

Cancel

To cancel your direct debit with Telecom:
contact us.
Monthly Automatic Credit / Debit Card
Automatically pay your account on the due date

Once set up, the amount of your Telecom bill will be paid automatically from your credit card on the due date each month.

Amendments can be made to your automatic credit payment up to two days before your due date.

Telecom accepts payments from Visa, MasterCard, American Express and Diners.

  • Never miss a payment
    Your payments will always be on time because we arrange with your credit card provider to transfer the billed amount on your due date. Prompt payment helps you avoid Late Payment Fees.
  • It's easy to set up
    Once you've provided your credit card details to Telecom, your payments are automatically taken care of.

A 1.5% (+GST, if any) surcharge will apply to monthly automatic credit/debit card payments. This is to cover the cost of processing credit/ debit card payments (including merchant fees and operating costs) only; Telecom doesn't make any profits from this fee. There are a number of payment options you can choose from that don't receive a surcharge, as described on this page.

What if I can't afford it one month?
We appreciate that sometimes it might not suit you to pay your whole account on the due date. Contact us at least two days before your due date and we'll suspend your payment or change the amount to one that suits you giving you the freedom to pay us via another method.

Set Up / Change / Cancel

To set up and manage a monthly credit card payment arrangement by calling 123 (Residential) or 126 (Business).

Rural Charge Card
Automatically pay your account on the due date

Use your rural charge card (RCC) to automatically pay for all of your Telecom services.

Telecom accepts payments from:

  • RD1
  • Combined Rural Traders (CRT)
  • Ashburton Trading Society (ATS)
  • Elders
  • Farmlands
  • PGW Wrightson
  • Cardplus


Never miss a payment
Your payments will always be on time because we arrange with your charge card provider to transfer the billed amount on your due date. Prompt payment helps you avoid Late Payment Fees.

It's easy to set up
Once you've provided your charge card details to Telecom, your payments are automatically taken care of.  

Set up & manage

  • To set up and manage a monthly rural charge card payment arrangement contact us.
  • To pay via RD1 contact your card provider.
Automatic Payment (AP)
Choose a fixed amount to pay onto your account weekly, fortnightly, or monthly

Make regular payments of a fixed amount to your Telecom account automatically.

  • Spread the cost of your monthly bill
    Make frequent, smaller payments than if you pay the whole account at once.
     
  • Be in control
    Choose to make payments weekly, fortnightly or monthly and because your automatic payment is arranged between you and your bank, you can change, suspend or cancel your AP at any time.
     
  • Do it when it suits you
    Most banks allow you to set up and manage automatic payments 24/7 through internet and phone banking so you won't need to speak to someone or visit a branch.

How much should my AP be?

Automatic payment should be enough to cover your monthly costs with Telecom. Use the Automatic Payment Calculator to help your customer decide.

Automatic Payment Calculator
Bills will vary in size depending on calling activity or changes to rentals
Total monthly rentals (your recurring costs) (inc. GST) $  
Estimated or average monthly calling spend (inc. GST) $
How often do you want to pay? Amount to pay?
Weekly
Fortnightly
Monthly

Use MyTelecom or Telecom Service Express 0800 000 000 (Quick Code 7602) at anytime to check your current balance. 

There may be months when you need to top up your account using another payment method to avoid a Late Payment Fee.

Set Up Automatic Payment

You will need your Telecom account number handy when you set up automatic payments.

  • Internet or phone banking:
    Most banks allow customers to create and manage automatic payments online or over the phone. If you are not already set up for these services with their bank, get in touch with them to arrange it. When asked for a Reference, please use your Telecom account number.
     
  • At a branch of your bank:
    Banks have forms for customers to fill in or you can print a copy of this Automatic Payment Form - pdf, and take it into your bank. Remember to enter your Telecom account number in the Reference field. 

Cancel Automatic Payment

  • Contact your bank to cancel your automatic payment arrangement
Online
Pay a Bill using your credit card or internet banking (available 24/7)

Pay your account balance online anytime - Pay a Bill

Be sure to have your Telecom account number handy.

As an introductory offer we are covering the convenience fee charged by your card provider. Nice.

One-Off Credit / Debit Card
Make a manual payment via 0800 000 000 quick code 7631 (available 24/7)

Use your New Zealand or international credit or debit card to pay your Telecom account over the phone.

Telecom accepts payments from Visa, MasterCard, American Express and Diners.

Card providers charge a convenience fee (a percentage of the payment) for one off payments. Telecom applies the convenience fee for Visa/MasterCard payments, Diners and American Express payments are charged by the card issuer directly.

Provider Percentage
American Express 2%
Diners Card 2%
Visa / MasterCard 3%
Prezzy Card 3%
International Credit / Charge Card 3%
  • Do it when it suits you
    Make a payment 24/7 using our automated Telecom Service Express 0800 000 000 quick code 7631

Make a One-Off Credit Card Payment

Card providers charge a convenience percentage of the one off payments.  Telecom applies the convenience fee for Visa/MasterCard payments . Diners and American Express payments are charged by the card issuer directly.

Cancel a One-Off Credit Card Payment

  • Contact us to request a cancellation
  • Cancellations must be requested before 6PM for business customers and before 9PM for residential customers.
Phone, and Mobile Banking
Make a manual payment directly from your bank account (available 24/7)

Pay your Telecom bill from anywhere at anytime. Internet, phone and mobile banking work around the clock and can be accessed via a phone or internet connection.

  • Be in control
    Know how much you're paying and when you're paying it.


Is it hard to set up?
It's easy to set up these services through your bank's helpdesk. Call them and ask about the process.

My bank doesn't offer these options
Not all banks offer every option for making payments. If your bank doesn't offer an option that suits you, you may want to consider other easy ways to pay such as credit card or direct debit (see above).

Set up

You will need your Telecom account number handy, this is the Payee Reference which ensures your payments go against your Telecom account.

Log into your bank account from your phone or computer and set up Telecom as a bill payee. Telecom's bank account details are already loaded for all major New Zealand banks.

For any assistance, contact your bank.

Make a Payment

Once set up, you can log into your bank at any time and make a bill payment to Telecom.

Bank helpdesk contact numbers

Bank Helpdesk Number
ANZ 0800 269 396
ASB 0800 803 804
BNZ 0800 800 468
Bank Direct 0800 500 400
PSIS 0800 807 747
TSB 0508 872 2265
Westpac 0800 400 600
HSBC 0800 802 380
Rabobank 0800 722 622
Citibank 09 307 1902
National Bank 0800 181 818
Kiwi Bank 0800 113 355
Cheque
Post your payment (allow for mail delivery and processing - up to 7 business days)

It can take up to 7 business days to receive and process a cheque payment. Because of the length of time this takes, we recommend you consider other, quicker payment options.

Cheques can be sent to:
Telecom New Zealand Limited
Private Bag 4742
Christchurch

Pay by Cheque
Include your payment slip in the envelope OR write your Telecom account number and name on the back of the cheque.

Pay Multiple Accounts by Cheque
Write each account number and the value of payment for it on the back of the cheque.

Canceling a Cheque Payment
Contact your bank to cancel your cheque. Telecom cannot stop a cheque payment as they are sent directly to our bank.

New Zealand Post
Visit any New Zealand Post Shop to make a payment over the counter

NZ Post accepts payment of Telecom accounts by cheque, EFTPOS or cash. Payments take up to 2 business days to appear against your Telecom account.

  • Pay by cash 
    If your preferred way to pay for things is cash, then NZ Post will accept your payment. None of our other payment methods are cash-friendly.

Paying at NZ Post
Take a copy of your Telecom bill with you to ensure payment is made to the right account.

Online PostShop Locator 

Image

Choosing the right payment option can help avoid Late Payment Fees.

View the Payment Options tab to see all the details and how to get set up.

Choose the payment option that suits you best

What's important to you? We suggest...
'I like to have control over when and how much I pay' Online, phone, or mobile banking
'I'm on the go a lot and need to be able to pay from anywhere'
'I just want to know it's getting paid'

Direct debit

Submit Online (paperless)
Residential Direct Debit form
Business Direct Debit form

'I only carry cash' New Zealand Post
'I like to know I'm putting a bit aside regularly'

Automatic Payment

'I have trouble budgeting for my account'
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