Change Wireless Settings - Telecom Modems

Changing the Wireless Settings

Why would you Change your Wireless Settings?

You may want to change your modem’s wireless settings in order to customise your network, or to help troubleshoot an issue that you are experiencing.

Here are some specific settings you may want to change:

  • Change the network name (SSID) to customise your network
  • Change the channel to help troubleshoot a wireless connection issue
  • Change the encryption type to configure your network for older devices
  • Change the wireless mode to help troubleshoot a compatibility issue
  1. Log into the modem interface  Image
  2. Click Wireless under Home Network
    •  Alternatively, click Home Network from the menu and WLAN:(SSID name)
  3. Click Configure on the top-right corner
  4. In the Configuration section:
    • Interface Enabled: select to enable
    • Network name (SSID): this is the name your computer will see when searching for wireless networks
    • Channel Selection: Select from Automatic (default) or Manual (Select a preferred channel. Channels 1,6, & 11 are preferred as they do not overlap each other)
  5. In the Security section:
    • Broadcast Network Name: select to enable
    •  (disabling requires manually entering the SSID in client to connect)
  6. Allow New Devices: select your preferred option from:
    • New stations not allowed: any further MAC addresses are barred from connecting
    • New stations are allowed (via registration): MAC addresses can be added via WPS
    • New stations are allowed (automatically): MAC addresses can be added as long as the security key is entered correctly
  7. Encryption: select your preferred option from:
    • Disabled: NOT RECOMMENDED
    • Use WEP Encryption: Poor security NOT RECOMMENDED
      (Passwords needs to be 10 characters in the range: 0-9  and A-F)
    • Use WPA-PSK Encryption: Recommended
      (Password needs to be 8 or more characters A-Z, 0-9):
      Note: Changing the encryption type will alter the KEY fields to those appropriate to the encryption type.
  8. Input a suitable security key for the encryption type into the appropriate fields
  9. When you have finished click Apply

You will be redirected to the Wireless Details page where you can view the wireless settings to verify the changes you made are correct. From here you can copy/paste the wireless key/SSID name into your client adapter settings, etc if required.

Reset/Change Wireless Password

If you have forgotten your wireless password, there are two ways to retrieve it. You can reset the modem to its factory default settings and then set up your password again. Alternately, if you have access to an ethernet cable you can use it to connect your computer to the modem. This will allow you to log into the modem and check its settings.

Resetting the Password

  1. Perform a Hard Reset on the modem
  2. Setup your modem's wireless connection

Checking the Modem settings via Ethernet

  1. Use an ethernet cable to connect your computer to the modem
  2. Log into the modem interface Image
  3. Click Home Network
  4. Click Wireless Connection (usually WLAN: Thomson)
  5. Click Configure at the top-right hand side Image
  6. Scroll down to the bottom of the page
  7. Your wireless password will be displayed in the Encryption Key field

Change Modem Password

  1. Open your Web Browser (e.g. Internet Explorer, Firefox, Safari)
  2. In the address bar, type Image
  3. Press Enter
  4. Enter your Username (the default is Administrator)
  5. Enter your Password (leave this blank unless you previously changed the Administrator password)
  6. Click Toolbox in the left-hand menu
  7. Click User Management
  8. Click Change my password under Pick a task
  9. Leave the Old Password field blank, type a new password and again to confirm
    • If you previously changed your modem's password, you will need to enter this into Old Password
  10. Click Change Password


Change to 802.11b/g only

Required for Motorola Defy and Palm Treo

The above phones have been identified as having issues connecting to the TG582n when the default wireless mode B/G/N is active. Currently the only way to change the TG582n to 802.11G mode is via a CLI command.

  1. Open the Command Prompt on your PC
    • Click the Windows button
    • Click Run
    • Enter cmd
    • Click OK
  2. Enter telnet
  3. Press Enter
  4. When asked for a username, enter Administrator
  5. Press Enter
  6. When asked for a password, press Enter
  7. Enter wireless radio interop 802.11b/g 
  8. Press Enter
  9. Enter saveall
  10. Press Enter


I am getting intermittent signal strength issues on my modem and my laptop keeps disconnecting. What can I do to resolve this?
The modem is setup to scan and adjust channels automatically and this results in a slightly lower wireless signal. Try changing the Channel selection from Auto to Manual and select a channel (1,6 or 11 is best) to see if this resolves your issue.

My laptop connects on wireless for a second or two then drops out again. Why?
The modem is set to use WPA+WPA2 dual encryption. Some wireless client chipsets (e.g. Intel Pro 2200 series) cannot handle the dual encryption properly and will exhibit the above behaviour. Try changing the wireless security to WPA only and see if this resolves your issue.

Is using the default SSID and password safe?
As a general rule YES, however there have been instances where the algorithm used to create a WPA password from the default SSID has been compromised. Although the chances of someone using the exploit possibly isn't very high, using a personal security key and SSID eliminates such a risk completely and is therefore the preferred option.

In the wireless page it says my modem is configured for Australia or Europe. Is this correct or should I change it to New Zealand? If so how do I change it?
Australia or Europe is just fine as it activates the wireless sub-frequencies that are also acceptable for New Zealand. Other countries like Japan and USA add or delete some channels due to interference issues or Government requirements. You do not need to do anything.





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Answer Change Wireless Settings - Telecom Modems

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