- Telecom New Zealand Help-->
How to locate PUK code and unlock a device when a SIM card is locked from entering an incorrect PIN 3 times.
When purchasing a new SIM pack, the PUK code is now included in that pack to ensure easy access to re-setting your PIN.
If you lose the code you can still access your PUK code information by viewing your account online with MyTelecom.
If you cannot access your PUK code(s) using MyTelecom call our help desk on 0800 400 909.