Locate PUK Code and Unlock SIM Card

How to locate PUK code and unlock a device when a SIM card is locked from entering an incorrect PIN 3 times.

When purchasing a new SIM pack, the PUK code is now included in that pack to ensure easy access to re-setting your PIN.

If you lose the code you can still access your PUK code information by viewing your account online with MyTelecom.

  1. Log into MyTelecom
  2. Click Products & Services tab
  3. Click Pay Monthly Bill
  4. Scroll Down
  5. Select the number of the PUK Code you require
  6. PUK code will be displayed

    Important: If you input the PUK code 10 times incorrectly the SIM card will become permanently disabled and you will need a new SIM card.

If you cannot access your PUK code(s) using MyTelecom call our help desk on 0800 400 909.



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