MyTelecom

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www.telecom.co.nz/mytelecom

MyTelecom is replacing Your Telecom and Bill Online for Residential and Home Business customers.  Manage your phone line, Pay Monthly Mobile and Broadband accounts in one easy place using your valid email address.

You can ...

  • Receive your statement online
  • Check your Mobile Broadband usage  
  • Check your Broadband usage
  • Check your phone line usage
  • Set up Mobile Broadband and Broadband usage alerts - to a Telecom mobile only
  • View unbilled calls
  • View, download and print your last 18 bills
  • Request to change your Pay Monthly mobile plan
  • Add & manage Mobile and Phone Line Extras
  • View your statement for up to 60 days after disconnection

MyTelecom is designed for you to check your phone line services or on account mobile plans. If you have a Prepaid mobile you can use your mobile or pc to check your balance

If you are registered for Your Telecom, you will be prompted to register for MyTelecom the next time you log in. The registration process is very clear and straightforward.

Security
We take security very seriously and MyTelecom is no exception. We have introduced a Password Strength Indicator so that you will know how strong/weak your password is. MyTelecom is designed to give you the freedom to manage your Telecom services without having to call us. With that in mind we give you the power to reset your password/username yourself (we cannot do this for you) so the safety of your account is in your hands. We do not have the ability to change your password nor can we see your security questions’ answers.

What happens if I have more than one Your Telecom registration
Every customer who is currently on Your Telecom will be prompted to register for MyTelecom when they next try to log in. You cannot register more than once. We have restricted the registrations to one per customer due to security reasons. It is also much easier having just one username to remember, especially as it is an email address. If there are more than one Your Telecom registrations on your customer number, when you re-register for MyTelecom all other user names will be removed.

How to Register

You will need to be the account holder to register for MyTelecom, have your phone number, Telecom account number and email address ready.

  1. Go to MyTelecom
  2. Click Register for MyTelecom Image
    Account Details
  3. Enter your ...
    • Phone Number - use the drop down menu for the area code and enter your phone number without the area code
    • Telecom Account Number Image
  4. Click Next
    Email Details
  5. Type in your ...
    • Email Address (any email host) as your username - this address is selected to receive notifications. You may only register one user name.
    • Enter a Password
    • Re-Enter your Password Image
  6. Click Next
    Security Questions
  7. Select 2 Security Questions
  8. Enter your Answers
  9. Click Next Image
    Summary of your Registration Details
  10. Confirm your details are correct Image
  11. Check box confirming you are the Telecom account holder and that you have read and accept the My Telecom terms and conditions of service
  12. Click Finish
  13. You will now receive an email requesting confirmation
    • If you haven't received your validation email, trying signing in again click request a new one to be sent
    Verifying your MyTelecom Account
  14. Click link to confirm and verify your account
    Note: MyTelecom confirmation email will expire after 24 hours, you will then get a notification email with a further 12 hours to confirm. After this time you will need to go back to MyTelecom and  request a new confirmation email
  15. You will be directed back to the login screen
  16. Complete your registration entering your Password, click Sign In
    Note: You
    must complete this step to complete your registration
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  17. If you try to sign in without validating your email address, an outstanding validation email will appear with the email address the confirmation email was sent to.
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Congratulations your are registered to MyTelecom!

How to use/manage

Sign In
  1. Go to MyTelecom
  2. Enter your Username - this is your email address
  3. Enter your Password
  4. Click Sign In
Password / Username / Security Questions
Change Password / Username / Security Question
  1. Go to MyTelecom
  2. Click Preferences & Settings tab
  3. Click Sign in Settings
  4. Update details
  5. Click Save
Forgotten Password
  1. Go to MyTelecom
  2. Click Forgotten Password
  3. Enter your Username (Email Address)
  4. Answer Security Questions
    Note: Only 1 of your 2 Security questions will appear, if the incorrect answer is entered more than 3 times, a CAPTCHA code box will appear.
    Enter your Security Question and CAPTCHA code; if this is incorrect an error message will appear
  5. Click Sign In
Forgotten Username
  1. Click MyTelecom
  2. Click Forgotten User Name
  3. Enter your Account Number
  4. Answer Security Questions
    Only 1 of your 2 Security questions will appear, if the incorrect answer is entered more than 3 times, a CAPTCHA code box will appear.
    Enter your Security Question and CAPTCHA code; if this is incorrect an error message will appear.
  5. Click Sign In
Forgotten Security Question
  1. Open a new internet browser
  2. Click MyTelecom
  3. Click Forgotten Password / Username
  4. Enter in the answer to your second security question
  5. If you are still unable to log into your MyTelecom account, contact our helpdesk on 0800 400 909
Access MyPUK Code

How to locate PUK code and unlock a device when a SIM card is locked from entering an incorrect PIN 3 times.

If you receive your account online with MyTelecom

  1. Log into MyTelecom
  2. Click Products & Services tab
  3. Click Pay Monthly Bill
  4. Scroll Down
  5. Select the number of the PUK Code you require
  6. PUK code will be displayed
    Important: If you input the PUK code 10 times incorrectly the SIM card will become permanently disabled and you will need a new SIM card.

If you cannot access your PUK code(s) using MyTelecom call our help desk on 0800 400 909.

My Bill
View
  1. Login to MyTelecom

  2. Option 1
    • Scroll Down
    • Click My Bill
    Option 2
    • Click Bills & Payments tab
    • Select the month you want to view
    • Click View
View Recent calls
  1. Login to MyTelecom
  2. Click Usage tab
  3. Click Unbilled Calls
View Payment history
  1. Login to MyTelecom

  2. Option 1
    • Scroll down
    • Click My Bill
    Option 2
    • Click Bills & Payments tab
    • Scroll down to see your last 3 payments
View another account
  1. Login to MyTelecom
  2. Use the Drop Down Box, top right corner
  3. Select the account you wish to view
Change the date I get my bill
  1. Login to MyTelecom
  2. Click Preferences & Settings tab
  3. Click Bill Preferences
  4. Scroll down and click Change Bill Date
  5. Fill out the form
  6. Click Submit
Change the way GST appears on my bill
  1. Login to MyTelecom
  2. Select your Account
  3. Click Preferences & Settings tab
  4. Click Bill Preferences
  5. Confirm GST option
  6. Click Save
Add another account / Account missing
  1. Login to MyTelecom
  2. Click Preferences & Settings tab
  3. Scroll down to Telecom Account Details
  4. Click Add Missing Account
  5. Enter the missing account details
  6. Click Submit
Change email address for bill notifications
  1. Login to MyTelecom
  2. Click Preferences & Settings tab
  3. Click Contact Details
  4. Enter your email address to receive Bill Notifications
    Note:Before you click save confirm you have entered in the correct email address.  
  5. Click Save
    You will receive a confirmation email asking you to confirm the change

Change personal contact details
  1. Login to MyTelecom
  2. Click Preferences & Settings tab
  3. Click Contact Details
  4. Change your details
  5. Click Submit
Manage Usage / Services
Check Broadband usage
  1. Login to MyTelecom
  2. Click Broadband Usage tab
  3. Click Previous Usage for usage history
Change Broadband plan
  1. Login to MyTelecom
  2. Click Products & Services tab
  3. Click Broadband tab
  4. Click Change Plan
  5. Enter your details
  6. Select a new Plan or change your current settings
  7. Click Confirm
  8. Click Submit
Check Mobile Broadband usage
  1. Login to MyTelecom
  2. Click Usage tab
  3. Scroll to Mobile Data Usage
  4. Select your Mobile Data number
Setup / change Broadband Usage Alerts
  1. Login to MyTelecom
  2. Select the Account you wish to change
  3. Click Usage tab
  4. Scroll down to Usage Alerts
  5. Click Home Broadband Alerts
  6. Enter the Email Address and/or Telecom Mobile number you would like the Alerts sent to
  7. Scroll down to the bottom of the page
  8. Click Save
Setup / change Mobile Broadband Usage Alerts
  1. Login to MyTelecom
  2. Select the Account you wish to change
  3. Click Usage tab
  4. Scroll down to Usage Alerts
  5. Click Mobile Data Alerts
  6. Scroll down to How do I set up Usage Alerts
  7. Click Subscribe
  8. Enter your Mobile number for your Data Device
  9. Enter your Telecom Account number
  10. Chose the Alert Threshold
  11. Scroll to Where do you want your usage alerts to be sent?
  12. Enter the Email Address and/or Telecom Mobile number you would like the Alerts sent to
  13. Scroll down to the bottom of the page
  14. Click Submit
Add / manage Landline add on's
  1. Login to MyTelecom
  2. Click Products & Services tab
  3. Click Home Calling tab
  4. Select Add On from the left hand menu or scroll down to see more information
  5. Chose your Calling Option or Add On
  6. Fill out the form
  7. Click Submit

Eligibility

  • Only the account holder can register for MyTelecom
  • One MyTelecom registration per customer
  • Phone or broadband services will need to be with Telecom in order to register for My Telecom
  • Text usage alerts are only available to Telecom Mobile
  • You must have a working email address to register
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