Your Bill Explained

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We've used some examples to help you understand the charges on your bill. For further assistance, or a billing query, log in to your account online using MyTelecom.


tax invoice

Shows your previous & current charges and the payment slip for over the counter payments at Kiwibank & NZ Post ($1.50 fee applies).

Tax Invoice & Payment Slip

additional services

Dial up or modem charges, purchase of device or hardware display in this section. 

Additional Services

rental & activity

Charging for plans, products & services.

Mobile Plan Change

Rental & Activity

incl. mins

Shows the included minutes, text & data for your mobile plan/s.

Summary of Included Minutes

calls & activity

All call, text, photo messaging, mobile data usage charges.

Understand My Calls

bill delivery options

Online bill is our default option for new customers, view your bill using MyTelecom. You can get a paper bill delivered if you want for a fee of $1.50 incl GST.

MyTelecom

MyTelecom is a great way to manage your account online. You'll have full access to mobile, landline and broadband usage; add & manage your mobile and phone line extras & even better - no more receiving pesty bills in the mail!



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