Free WiFi Hotspots

Getting online with Telecom Wi-Fi

To connect to Telecom Wi-Fi, you will first need to be within range of a Telecom Wi-Fi hotspot - Find a free Wi-Fi Hotspot near you.

There are currently over 700 Wi-Fi-enabled phone boxes operating throughout New Zealand. Each is marked with bright stickers which explain how to access the Wi-Fi service. We are also part way through rolling out Wi-Fi hotspots to our stores. This will give you even more places where you can get online for free.

Once you are within range of a Wi-Fi hotspot, a connection named Telecom Wi-Fi will appear in your computer or mobile device's internet settings. Connect your device to the Wi-Fi hotspot and register your mobile number. You'll then receive a text message from us with a pass code to get you surfing on the web.

If you have any problems connecting, Troubleshooting will help you get online.

Wi-Fi Terms and Conditions

Eligibility

Wi-Fi Zone LogoTelecom Wi-Fi is free for Telecom mobile customers on:

  • Any pay-monthly plan (including Smart One Bill)
  • The $19 or $29 prepaid packs
  • Mobile Broadband Postpaid
  • Gen-i mobile plans

If you don't fall into one of these groups you can try the service on a week's free trial. After that, you can purchase a Wi-Fi pack for $9.95. The Wi-Fi pack will give you access to 1GB of usage each day for 30 days on Telecom Wi-Fi hotspots across the country.

You will need a New Zealand or Australian mobile phone number when registering. If you do not have a valid number, you can purchase a Telecom SIM card for $5 from any Telecom Retail Store - Find a store near you.

From 2014, we hope to make this service available to those who do not have a New Zealand or Australian mobile phone number.

$60 Prepaid Credit Offer

Non Telecom Wi-Fi users who register for Wi-Fi before 23 October 2013 and switch to Telecom Prepaid online are eligible for a $60 credit offer. This offer is available if you port your number online from another mobile provider before 6 December 2013. This offer is available from 7 October to 6 December 2013 or while promotional SIMs last. Limit of 3 SIMs per delivery address.

Existing Users

If you do not have a Pay-monthly plan or a $19 or $29 prepaid pack, and have registered for the Telecom Wi-Fi service before October 23, you will be able to keep using Wi-Fi until December 6. After that time, if you want to continue using Telecom Wi-Fi you will need to either switch your mobile to Telecom or purchase the Wi-Fi pack.

Connecting your device for the first time

When you are in range of one of our Wi-Fi hotspots, connect to the network and register your device before you surf the web.

Not sure which option to pick? Find what Operating System your computer / smartphone device has.

PC / Mac
ImageWindows Vista and 7
  1. Ensure your Wi-Fi is enabled (there can often be a switch or a key combination to enable or disable Wi-Fi)
  2. Click the network icon (Image or Image) in the notification area
  3. Click Telecom Wi-Fi
  4. Click Connect
  5. Click OK
  6. Open up Internet Explorer and Register your device
ImageWindows XP
  1. Ensure your Wi-Fi is enabled (there can often be a switch or a key combination to enable or disable Wi-Fi)
  2. Click Start
  3. Click Control Panel
  4. If you see the option Switch to Classic View in the top left corner click on it
  5. Double click Network Connections
  6. Double click Wireless Network Connection
  7. Click View available wireless networks on the left
  8. Double click Telecom Wi-Fi
  9. Click OK
  10. Open up Internet Explorer and Register your device
Apple OS
  1. Click the Airport icon top right corner of your screen
  2. Click ON
  3. Click the Airport icon again and a window will open
  4. Select Telecom Wi-Fi  
  5. Select OK
  6. Open up Safari and Register your device
Mobile Devices
ImageAndroid 2.x and 3.x
  1. Tap Menu
  2. Tap Settings
  3. Tap Wireless & Networks
  4. Tap Wi-Fi Settings
  5. Ensure Wi-Fi check box is ticked
  6. Select Telecom Wi-Fi
  7. Tap Connect
  8. Open up your web browser and Register your device
ImageAndroid 4.x
  1. Tap Menu
  2. Tap Settings
  3. Slide Wireless and network to ON 
  4. Tap Wi-Fi
  5. Select Telecom Wi-Fi
  6. Tap Connect
  7. Tap Home
  8. Open up your web browser and Register your device
Apple iOS 5
  1. Tap Settings
  2. Tap Wi-Fi
  3. Ensure it is On by sliding the on/off icon
  4. Select Telecom Wi-Fi
  5. Tap Join
  6. Open up Safari or a browser of your choice and Register your device
Apple iOS 6
  1. Tap Menu
  2. Tap Settings
  3. Tap Wireless & Networks
  4. Tap Wi-Fi Settings
  5. Ensure Wi-Fi check box is ticked
  6. Select Telecom Wi-Fi
  7. Tap Connect
  8. Open up Safari or a browser of your choice and Register your device
Apple iOS 7
  1. Tap Settings
  2. Tap Wireless & Networks
  3. Tap Wi-Fi Settings
  4. Ensure Wi-Fi check box is ticked
  5. Select Telecom Wi-Fi
  6. Tap Connect
  7. Open up Safari or a browser of your choice and Register your device
ImageWindows Mobile 7
  1. On Home screen, tap the Right Arrow icon
  2. Tap Settings
  3. Tap Wi-Fi
  4. Ensure the Slider is set to On 
  5. Ensure Notify Me when New Networks are Found field check box is ticked
  6. Select Telecom Wi-Fi 
  7. Tap Done
  8. Open up your web browser and Register your device
ImageWindows Mobile 6.1
  1. Press Start
  2. Tap Comm Manager and press Enter
  3. Tap Wi-Fi
  4. Select on or off by pressing Enter :
  5. Select Telecom Wi-Fi wireless network
  6. Tap Done
  7. Open up your web browser and Register your device
ImageBlackberry
  1. Tap the Quick Access Area
  2. Tap Setup Wi-Fi Network
  3. Tap Turn on Wi-Fi if prompted
  4. Select Telecom Wi-Fi wireless network
  5. Tap Connect
  6. Open up your web browser and Register your device
Symbian
  1. Tap the Quick Access Area
  2. Tap Setup Wi-Fi Network
  3. Tap Turn on Wi-Fi if prompted
  4. Select Telecom Wi-Fi wireless network
  5. Tap Connect
  6. Open up your web browser and Register your device

Registering your device

Once you have connected your device to Telecom Wi-Fi, follow the appropriate steps below to register your device.

Mobile / Tablet / Laptop
  1. Open and refresh your internet browser, look for a Telecom Wi-Fi pop up
  2. Click Connect 
  3. Enter your NZ or Australian mobile number Image
  4. Read and agree to Terms and Conditions
    This is to keep the network more secure and so we can keep you informed of future developments
  5. Submit your request to connect
  6. We will send you a text to your mobile from Telecom with a unique pass code Image
  7. Enter the pass code into the relevant field on the device you want to access Wi-Fi  Image 
  8. Click Submit
    • If you are eligible for free Wi-Fi, you can click through to access the internet
    • If you are not eligible for free Wi-Fi, you can accept a one week free trial then click through to the internet 
Paying for Wi-Fi
  1. Once your free Wi-Fi trial has expired you will be prompted to pay at the start of your next Wi-Fi session 
  2. Open and refresh your internet browser, look for a Telecom Wi-Fi pop up
  3. You will be advised of the payment terms
  4. Enter your NZ or Australian mobile, agree to the Terms and Conditions, and submit your request
  5. We will send an SMS to your mobile number with your unique password
  6. Enter the passcode into the relevant field on the device you want to access Wi-Fi
  7. Click Submit
  8. Enter your credit card details and check and accept the Terms and Conditions
  9. Click Submit
  10. Once your card details are confirmed, you can click through to access the internet
  11. You will receive an SMS receipt
  12. Two days before your payment period expires, you will be sent an SMS to confirm the charge for the following time period
  13. Reply to this SMS to cancel your subscription

If you do not receive a passcode, please check you are in mobile coverage range - if you are, please allow several minutes for the message to arrive, or move to mobile coverage - if that does not work, please start over making sure you have entered the correct mobile number.

If this is not working, please call our service centre on 0800 500 165.

Troubleshooting

Can't see your problem below? Give our Wi-Fi support team a call on 0800 500 165.

I'm unable to pick up the Wi-Fi signal on my device
  1. Ensure you are in range - Find a free Wi-Fi Hotspot near you.
  2. Check that wireless is enabled on your device
  3. Refresh the list of available Wi-Fi networks on your device
  4. Restart your device and see if you can pick up the Wi-Fi signal
  5. If you are still unable to pick up the signal contact us on 0800 500 165 
I'm unable to connect to the Wi-Fi network
  1. Ensure you are in range - Find a free Wi-Fi Hotspot near you
  2. Restart your device
  3. Try connecting again to the hotspot 
  4. If you are still unable to connect to the hotspot contact us on 0800 500 165
I didn't get my passcode

Please check you are in mobile coverage range - if you are, please allow several minutes for the message to arrive, if it is not, please re-subscribe making sure you have entered the correct New Zealand or Australian mobile number.

If this is not working, please call our Wi-Fi support team on 0800 500 165.

I've connected, but my speed is slow

Data speeds are dependant on how many people are accessing the same hotspot at the same time, what activity they are doing, how close you are to the hotspot, and your device. Some phone booths will have faster broadband access than others, so top speeds will vary by location. Fair use policy applies.



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