Free WiFi Hotspots

Getting online with Telecom WiFi

WiFi Phone Box
Find a WiFi Hotspot

To connect to Telecom WiFi, you will first need to be within range of a Telecom WiFi hotspot. Click the link on the left to find your nearest WiFi hotspot.

There are currently over 700 WiFi-enabled phone boxes operating throughout New Zealand. Each is marked with bright stickers which explain how to access the WiFi service. We are also part way through rolling out WiFi hotspots to our stores. This will give you even more places where you can get online for free.

Once you are within range of a WiFi hotspot, a connection named Telecom WiFi will appear in your computer or mobile device's internet settings. Connect your device to the WiFi hotspot and register your mobile number. You'll then receive a text message from us with a pass code to get you surfing on the web.

If you have any problems connecting, Troubleshooting will help you get online.

Terms and conditions

Eligibility

WiFi Zone LogoTelecom WiFi is free for Telecom mobile customers on:

  • Any pay-monthly plan (including Smart One Bill)
  • The $19 or $29 prepaid packs
  • Mobile Broadband Postpaid
  • Gen-i mobile plans

If you don't fall into one of these groups you can try the service on a week's free trial. After that, you can purchase a WiFi pack for $9.95. The WiFi pack will give you access to 1GB of usage each day for 30 days on Telecom WiFi hotspots across the country.

You will need a New Zealand or Australian mobile phone number when registering. If you do not have a valid number, you can purchase a Telecom SIM card for $5 from any Telecom Retail Store.

From 2014, we hope to make this service available to those who do not have a New Zealand or Australian mobile phone number.

$60 Prepaid Credit Offer

Non Telecom WiFi users who register for WiFi before 23 October 2013 and switch to Telecom Prepaid online are eligible for a $60 credit offer. This offer is available if you port your number online from another mobile provider before 6 December 2013. This offer is available from 7 October to 6 December 2013 or while promotional SIMs last. Limit of 3 SIMs per delivery address.

Existing Users

If you do not have a Pay-monthly plan or a $19 or $29 prepaid pack, and have registered for the Telecom WiFi service before October 23, you will be able to keep using WiFi until December 6. After that time, if you want to continue using Telecom WiFi you will need to either switch your mobile to Telecom or purchase the WiFi pack.

Connecting your device for the first time

When you are in range of one of our WiFi hotspots, connect to the network and register your device before you surf the web.

Not sure which option to pick? Find what Operating System your computer / smartphone device has.

PC / Mac
ImageWindows Vista and 7
  1. Ensure your WiFi is enabled (there can often be a switch or a key combination to enable or disable WiFi)
  2. Click the network icon (Image or Image) in the notification area
  3. Click Telecom WiFi
  4. Click Connect
  5. Click OK
  6. Open up Internet Explorer and Register your device
ImageWindows XP
  1. Ensure your WiFi is enabled (there can often be a switch or a key combination to enable or disable WiFi)
  2. Click Start
  3. Click Control Panel
  4. If you see the option Switch to Classic View in the top left corner click on it
  5. Double click Network Connections
  6. Double click Wireless Network Connection
  7. Click View available wireless networks on the left
  8. Double click Telecom WiFi
  9. Click OK
  10. Open up Internet Explorer and Register your device
Apple OS
  1. Click the Airport icon top right corner of your screen
  2. Click ON
  3. Click the Airport icon again and a window will open
  4. Select Telecom WiFi  
  5. Select OK
  6. Open up Safari and Register your device
Mobile Devices
ImageAndroid 2.x and 3.x
  1. Tap Menu
  2. Tap Settings
  3. Tap Wireless & Networks
  4. Tap WiFi Settings
  5. Ensure WiFi check box is ticked
  6. Select Telecom WiFi
  7. Tap Connect
  8. Open up your web browser and Register your device
ImageAndroid 4.x
  1. Tap Menu
  2. Tap Settings
  3. Slide Wireless and network to ON 
  4. Tap WiFi
  5. Select Telecom WiFi
  6. Tap Connect
  7. Tap Home
  8. Open up your web browser and Register your device
Apple iOS 5
  1. Tap Settings
  2. Tap WiFi
  3. Ensure it is On by sliding the on/off icon
  4. Select Telecom WiFi
  5. Tap Join
  6. Open up Safari or a browser of your choice and Register your device
Apple iOS 6
  1. Tap Menu
  2. Tap Settings
  3. Tap Wireless & Networks
  4. Tap WiFi Settings
  5. Ensure WiFi check box is ticked
  6. Select Telecom WiFi
  7. Tap Connect
  8. Open up Safari or a browser of your choice and Register your device
Apple iOS 7
  1. Tap Settings
  2. Tap Wireless & Networks
  3. Tap WiFi Settings
  4. Ensure WiFi check box is ticked
  5. Select Telecom WiFi
  6. Tap Connect
  7. Open up Safari or a browser of your choice and Register your device
ImageWindows Mobile 7
  1. On Home screen, tap the Right Arrow icon
  2. Tap Settings
  3. Tap WiFi
  4. Ensure the Slider is set to On 
  5. Ensure Notify Me when New Networks are Found field check box is ticked
  6. Select Telecom WiFi 
  7. Tap Done
  8. Open up your web browser and Register your device
ImageWindows Mobile 6.1
  1. Press Start
  2. Tap Comm Manager and press Enter
  3. Tap WiFi
  4. Select on or off by pressing Enter :
  5. Select Telecom WiFi wireless network
  6. Tap Done
  7. Open up your web browser and Register your device
ImageBlackberry
  1. Tap the Quick Access Area
  2. Tap Setup WiFi Network
  3. Tap Turn on WiFi if prompted
  4. Select Telecom WiFi wireless network
  5. Tap Connect
  6. Open up your web browser and Register your device
Symbian
  1. Tap the Quick Access Area
  2. Tap Setup WiFi Network
  3. Tap Turn on WiFi if prompted
  4. Select Telecom WiFi wireless network
  5. Tap Connect
  6. Open up your web browser and Register your device

Registering your device

Once you have connected your device to Telecom WiFi, follow the appropriate steps below to register your device.

Mobile / Tablet / Laptop
  1. Open and refresh your internet browser, look for a Telecom WiFi pop up
  2. Click Connect 
  3. Enter your NZ or Australian mobile number Image
  4. Read and agree to Terms and Conditions
    This is to keep the network more secure and so we can keep you informed of future developments
  5. Submit your request to connect
  6. We will send you a text to your mobile from Telecom with a unique pass code Image
  7. Enter the pass code into the relevant field on the device you want to access WiFi  Image 
  8. Click Submit
    • If you are eligible for free WiFi, you can click through to access the internet
    • If you are not eligible for free WiFi, you can accept a one week free trial then click through to the internet 
Paying for WiFi
  1. Once your free WiFi trial has expired you will be prompted to pay at the start of your next WiFi session 
  2. Open and refresh your internet browser, look for a Telecom WiFi pop up
  3. You will be advised of the payment terms
  4. Enter your NZ or Australian mobile, agree to the Terms and Conditions, and submit your request
  5. We will send an SMS to your mobile number with your unique password
  6. Enter the passcode into the relevant field on the device you want to access WiFi
  7. Click Submit
  8. Enter your credit card details and check and accept the Terms and Conditions
  9. Click Submit
  10. Once your card details are confirmed, you can click through to access the internet
  11. You will receive an SMS receipt
  12. Two days before your payment period expires, you will be sent an SMS to confirm the charge for the following time period
  13. Reply to this SMS to cancel your subscription

If you do not receive a passcode, please check you are in mobile coverage range - if you are, please allow several minutes for the message to arrive, or move to mobile coverage - if that does not work, please start over making sure you have entered the correct mobile number.

If this is not working, please call our service centre on 0800 500 165.

Troubleshooting

Can't see your problem below? Give our WiFi support team a call on 0800 500 165.

I'm unable to pick up the WiFi signal on my device
  1. Check the Telecom WiFi hotspot locator to ensure you are in range
  2. Check that wireless is enabled on your device
  3. Refresh the list of available WiFi networks on your device
  4. Restart your device and see if you can pick up the WiFi signal
  5. If you are still unable to pick up the signal contact us on 0800 500 165 
I'm unable to connect to the WiFi network
  1. Check the Telecom WiFi hotspot locator to ensure you are in range
  2. Restart your device
  3. Try connecting again to the hotspot 
  4. If you are still unable to connect to the hotspot contact us on 0800 500 165
I didn't get my passcode

Please check you are in mobile coverage range - if you are, please allow several minutes for the message to arrive, if it is not, please re-subscribe making sure you have entered the correct New Zealand or Australian mobile number.

If this is not working, please call our WiFi support team on 0800 500 165.

I've connected, but my speed is slow

Data speeds are dependant on how many people are accessing the same hotspot at the same time, what activity they are doing, how close you are to the hotspot, and your device. Some phone booths will have faster broadband access than others, so top speeds will vary by location. Fair use policy applies.

Telecom WiFi refunds

Action a refund for a customer please ensure the customer is eligible using the Business Rules below.  The process must be followed in full.
Note: No refunds will be actioned via email request.

Business Rules
  • Telecom credit policy must be complied with at all times
  • All relevant Terms and Conditions are agreed to by the customer at the time that they first connect to Telecom WiFi
  • Telecom Mobile customers on eligible plans are not entitled to a refund
  • Customers that have been able to use the service previously in the month are not eligible for a refund
  • Customers suffering from a temporary loss of service or degraded service are not entitled to a refund
  • Customers that have were unable to use the Telecom WiFi service for an entire month and are not on a Telecom Mobile plan are eligible for a refund
  • Customers that have been overcharged by making multiple payments for the same month are eligible for a refund
  • Customers that have paid for a month of access but did not intend to and have not used the service are eligible for a refund
  • The Telecom WiFi refund process must be completed in full to ensure an eligible customer gets their refund
Work With Customer Screen
  1. Search for the Telecom Account 304769173
  2. Select Statement Enquiry - Invoice Display Screen
  3. Select F14 (Disputes) Disputes Maintenance Screen
  4. Select F6 (Add a dispute) Dispute Entry Screen
  5. Category … E (Enquiry)
  6. Type … REFND
    Dispute Text… type all details including:
    • Customer Name
    • Customer Phone Number
    • Date of payment
    • IPP Reference Number
    • First 6 digits and last 4 Digits of the credit card
    • Reason for refund
    • Amount to be refunded (This can only be up to the amount of the original payment)
    • Right Now Reference Number (if used)
    • Enter, The message Record XXXXXXX added to Disputes Details File displays
    • Press F12 (previous)
    Disputes Maintenance Screen
  7. Check dispute status is Open and dispute is in RF stage
  8. Advise customer the refund has been requested and the money will be refunded back to the credit card payment was received from.
    Note: Set an expectation this could take up to a week for the money to show on their credit card - this step is bank dependent
  9. Complete the Siebel ticket and provide the customer with the Siebel ticket number

WiFi Escalations - Broadband Resolve Only

Connection Issues

If your customer is unable to connect to a WiFi hotspot:

  1. Troubleshoot your customer's wireless connection
  2. If their wireless is working, escalate to CTS Redcoats for investigation

Voucher Issues

If your customer has not received their passcode, or it is not working:

  1. Escalate to CTS Redcoats for investigation
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